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Frequently Asked Questions

How can we help?
Where is my order?
Where do you ship?
How much is shipping?

Orders up to $49.99 ship for a flat $4.95. Orders above $50 ship for free.

Can I change the shipping address of my order?
Can I change or cancel my order?
Do you have a satisfaction guarantee?

With our 100% Happiness Guarantee, we need to hear from you if you are not 100% happy with your purchase.  We will make it right, every time!

Whether it’s finding a more suitable product or refunding your purchase, we proudly stand by everything we make and are never happy until you are.

If you are not feeling 100% delighted, please call or write to us today!  Let us bring that smile back to your face.  We can’t rest until we know everything’s good with you!

Call our Portland, Oregon headquarters at (310) 455-9876 between 8 am and 5 pm PST to get a delightful, devoted servant, ready to get you to that magic 100%.
I have a different question.

Call our Portland, Oregon headquarters at (310) 455-9876 between 8 am and 5 pm PST or use the form below to reach us. We will get back to you promptly.

You can also start a conversation with us through Messenger or on Facebook. Scanning our code with your phone will open the option to send us a message.

Note: This feature is only available on iOS and Android.

To scan our code:

  1. On your mobile device, open your Messenger app.
  2. From Home, tap your profile picture in the top right corner
  3. Tap your picture surrounded by the code at the top of the page
  4. Tap the Scan Code tab to scan our code with your camera
  5. This will open a conversation with us

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